Company Transition to Online Enrollment and Benefits Administration

Situation:

Highly experienced Corporate HR Administrator of a leading provider of material handling and aerial lift services, responsible for 300+ benefit eligible employees in 7 locations over 2 states, engages AIA Benefits Resource Group to:

• Consolidate the Human Resources function into one position. 
• Streamline the benefits enrollment processes, reduce paperwork.
• Provide a technology platform for automated carrier reporting. 

• Reinforce the communication portal value by directing employees to the site for information, forms and enrollment.

• Reconcile monthly carrier invoices quickly and efficiently.

Challenges:

In addition to the logistical, communication, education and training challenges of this worthwhile investment, some preconceived company perceptions listed below had to be overcome:

• "Our employees don't have PCs"

• "Our employees won't understand"

• 60% of employees "on the road"

Process/Solutions:

AIA Benefits Resource Group HR & Benefits Communication portal was put into place with the trademark BRG service, support, training and education. BRG then implemented Benefits Administration services for open enrollment to achieve the company's objectives.

Outcomes/Return on Investment:

• 100% of employees enrolled online; employee response overly positive.
• Employee site utilization averages better than 50% throughout 2007 and 2008.
• HR administrative burden associated with manual carrier reporting eliminated saving an estimated 8-16 hours/month based on turnover rate.
• Invoice reconciliation is more efficient and accurate providing significant savings in reconciliation time.
• Production/mailing enrollment materials reduced for additional cost savings.
• Information for internal reporting resides in one system eliminating obtaining information from several unrelated sources saving time and money.