Toby Putt, Account Executive, Consultant

Toby is responsible for the overall account management, consulting and ongoing support to many of AIA Benefit Resource Group's clients. With a strong analytical background and expertise in health care benefits, Toby provides many of our large group clients with keen analytical reviews of claims experience, budget cost projections and underwriting development. Toby is also a member of the new business team that helps provide opportunity assessments to prospective clients.

Prior to joining BRG, Toby has served as Benefits Consultant, Hewitt Associates; Senior Underwriter, Keystone Health Plan East & Independence Blue Cross; and Underwriter, Prudential Healthcare.

Toby holds a Bachelor of Risk Management and Insurance degree and a Bachelor of Finance degree from Temple University as well as a Master's of Science in Healthcare Administration from St. Joseph's University.

Jamie Tedor, Director of Corporate Development & Sr. Consultant

As Director of Corporate Development & Sr. Consultant, Jamie is responsible for leading the development of AIA’s analytical infrastructure, including day to day operations of the Underwriting and Reporting division.  In continuing to provide benefit solutions across all lines of business within AIA Benefits Resource Group, Jamie’s responsibilities encompass annual benefit and financial evaluation, analysis and negotiation of rate renewals, and ongoing client support.  In addition, he provides analytical and technical support for BRG Special Project Management.  Jamie is also a key member of AIA Benefits Resource Group’s business development team responsible for new client acquisition.

He brings with him a sophisiticated background in actuarial and employee benefit consulting.  Prior to joining AIA, Jamie served as Health Benefit Analyst with Conrad M. Siegel, Inc., Conrad Siegel Actuaries.

Jamie graduated Magna Cum Laude from the John L. Grove College of Business at Shippensburg University with a Bachelor of Science in Business Administration.  He also has successfully completed the Group Benefit Associate courses of the Certified Employee Benefit Specialist Program, a joint program of the International Foundation of Employee Benefit Plans and the Wharton School of the University of Pennsylvania. 

JoAnn (Jo) Cifarelli, Manager of Select Accounts & Account Executive

Jo is responsible for managing AIA Benefit Resource Group's small business clients. She began her career in the insurance industry in 1994 with Gettysburg Insurance Services, Inc. (GISI) as a supervisor responsible for managing health plan renewal and plan changes for multiple carriers.

Prior to joining BRG, Jo was with Highmark Blue Shield where she was a Senior Underwriter in the Dental Division and a Business Analyst in the Provider Data Analysis Unit where she was responsible for credentialing physicians.

Jo studied Business Administration at Harrisburg Area Community College and holds a PA Life, Accident and Health license.

Russell Roeder, Market Development, Senior Consultant

Russell is responsible for targeted business development efforts in expanding the scope and depth of services to BRG clients, including working closely with AIA Account Executives and Manager of Health Care and Benefit Analytics in spearheading AIA's effort in the next level of medical and Rx claims data mining. Contributing over 25 years of experience in both the managed care industry and the health care provider community, Russell has worked on both sides of the provider/employer equation. This contributes a unique perspective that adds another level of depth and expertise to BRG's consulting team. Russell's extensive background encompasses the roles of:  President, SkipStone, Inc. (a health care consulting firm based in Mechanicsburg, PA); Vice President of Planning and Payor Relations, Pinnacle Health System, Harrisburg, PA; Regional Vice President, Managed Care Systems, Inc. (a subsidiary of Sutter Health System, Sacramento, CA); Chief Operating Officer, Dental Benefits Providers, Inc. (a managed care plan based in Sacramento, CA); Director of Business Development, Bay State Health Care, Boston, MA (later acquired by BlueCross/Blue Shield of MA). Russell graduated Cum Laude from Suffolk University, Boston, MA, with a Bachelor of Science degree with a dual major in Philosophy and English.

Tracy Clayton, Director of Client Services

Tracy is responsible for supervision of the Client Service Managers while working with the AIA Benefits Resource Group Account Executives in providing quality service to clients. She has a strong background and technical expertise in employee benefits program development and management.

Tracy has spent the bulk of her career at Hershey Foods Corporation where she was responsible for employee benefits strategic planning, vendor RFP development and management, open enrollment and employee communications, and regulatory compliance. Most recently, Tracy was a Compensation/Benefits Associate with Penn State Hershey Medical Center. Tracy holds a PA Life, Accident and Health License.

Rachelle Maddaloni, Senior Consultant, Manager, Benefits Technology Solutions

Rachelle is responsible for vendor analysis, implementation, monitoring and support for clients with outsourced benefits administration services. Services include HRIS systems, online enrollment systems, carrier billing, reconciliation processes and systems, and employer-specific employee benefits web sites.

Rachelle's career in employee benefits began in 1978. She has served in various capacities including project lead as a group insurance Benefits Administration Analyst with Hershey Foods Corporation. Her background includes cafeteria plan, pension and 401k plan administration, human resources, and process development and integration with PeopleSoft systems.

Rachelle is a member of the national Society of Human Resources Professionals, holds a license in Life, Accident and Health insurance and graduated with a Certificate in Business Administration from Elizabethtown College.

Cheryl Kemper, Manager, Ancillary Benefit Products

Cheryl assists the AIA Benefits Resource Group Account Executives in providing quality service to clients by serving as our primary ancillary consultant. Cheryl's career in benefit consulting and administration began in 1992. She was previously the Benefits Administrator for the PA Association of Plumbing, Heating & Cooling Contractors in Harrisburg.

Cheryl is a graduate of Harrisburg Area Community College with an Associate's Degree in Business Administration, a graduate of Computer Learning Network with a certificate in computer programming, and holds a PA Life, Accident and Health license.

Renee Ortenzio, Senior Client Service Manager

Renee supports the AIA Benefits Resource Group Account Executives in providing quality service to clients. Renee brings a wealth of knowledge from her past positions in the insurance industry. Prior to joining BRG, she held a Human Resource position at Select Medical Corporation and various service positions at Capital Blue Cross including Service Coordinator, Benefits Support Specialist and Customer Service Representative.

Fahima (Faye) George-Harvey, Employee Commincations Manager

Faye supports the AIA Account Executives in providing quality service to AIA clients.  In her role, Faye provides a wide range of employee communication support to clients. Recongizing that the needs of each client is different, Faye works closely with each group to customize a communication strategy to meet the needs of their business.

Faye brings a strong background and technical expertise in employee benefits and benefits administration. Most of Faye's career has involved working in health care in employee benefits to develop, implement and coordinate employer benefit plans. Most recently, she was the Benefits Coordinator with Penn State Milton S. Hershey Medical Center where she was responsible for administering the Health and Welfare benefit program. Faye worked closely with Strategic Services to implement and communicate the consumer-driven benefit program that is currently in place at HMC. Faye is a graduate of Penn State University with a degree in Business Administration, and she holds a PA Life, Accident and Health license.

Pamela Rosky, Client Service Manager

Pam supports the AIA Benefits Resource Group Account Executives in providing quality service to clients. She has a well-rounded background in the industry and brings benefits compliance knowledge and account management skills from previous work experiences.

Most recently she worked in FSA/HRA administration and Third-Party Administration relative to contracting, licensing and compliance in Hunt Valley, Maryland. Pam holds a PA Life, Accident and Health license, as well as licenses in Maryland and New Jersey.

Karen Keen, Client Service Manager

Karen supports the AIA Benefits Resource Group Account Executives in providing quality service to clients.  Karen has worked in the insurance industry for over 20 years.  Most recently, she worked as the Small Market Service Coordinator for Capital Blue.  Prior to that, she worked for Highmark Blue Shield as a Membership and Billing Analyst.  

Karen holds a Bachelor of Arts degree in Political Science/Economics from Millersville University and an Associate’s degree in paralegal studies from Harrisburg Area Community College.

Ashley Hull, Consulting Analyst

Ashely assists the Health Care and Benefit Analytics and Ancillary Benefit Products divisions as well as the AIA Account Executives in providing support for the financial analysis and client-specific reports for health and ancillary lines of coverage. Ashley is a recent graduate of the University of Pennsylvania with a Bachelor of Arts in Health and Societies with a concentration in Gender and Health Studies. Ashley also holds a PA Life, Accident and Health license.

Joel Mankoski, Benefits Analyst

Joel assists the Health Care and Benefit Analytics and Ancillary Benefit Product divisions as well as the AIA Account Executives in providing support for the financial analysis and client-specific reports for health and ancillary lines of coverage. He joins us with over 10 years of experience working at The Standard Insurance Company in various roles, most recently as a Business Systems Analyst. Prior to that, Joel worked as a Participant Service Representative for Federated Investors. Joel holds a Bachelor of Arts degree in Administration of Justice from the University of Pittsburgh, and a PA Life, Accident and Health license. Joel is currently on the Board of Directors of The Children's Garden Daycare and Kindergarten and a former member of the United States Army Reserves.

Deb Meyers, Benefits Administration Coordinator

Deb supports AIA Benefits Resource Group clients with outsourced benefits administration services including online employee communication and enrollment systems and support for the employer-specific employee benefits web portals. She brings Human Resource and benefit knowledge to BRG from her prior work experiences.

Deb is a graduate of Central Pennsylvania College and holds a Bachelor of Science degree in Business Administration. She holds a certificate in Human Resources, is a member of the Society of Human Resource Management, and also holds a PA Life, Accident and Health license.

Peggy Schryver, Client Support Specialist

Peggy supports AIA Management and Account Executives in developing innovative systems designed to provide staff members with an efficient means of completing their daily analysis and proposals for their clients. In addition, she created the databases currently in place to track all quoting and commissions for the company.

Peggy brings a wealth of financial analysis experience from her past positions in the insurance industry. Most recently, she worked in the corporate accounting department at Capital Blue Cross. Prior to Capital, she held a financial analyst position at Continental Medical Systems, Inc. Peggy is a graduate of Indiana University of Pennsylvania and holds a Bachelor of Science degree in Accounting.